Home Hemodialysis Machines by Fresenius

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Patients

Resources and Support

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We understand that patients new to home therapies may require additional support to ensure a successful transition to treatment at home. Our team of Customer Service representatives is ready to support you 24 hours a day, 7 days a week, 365 days a year. Our customer service programs provide support in both English and Spanish languages including:

  • Account setup 
  • Initial prescription support
  • [email protected] machine training support materials
  • Initial delivery coordination

To further ensure success, calls are placed before and after your first order to prepare you and your caregiver and to make certain you have what you need to manage treatments at home.

To reach Customer Support, please call 1-800-323-5188.